Refund Policy

Draft for legal review. Last updated October 17, 2026. Not yet in effect.

Free trial

Every new subscription starts with a 7-day free trial. Cancel any time before the trial ends under Subscription & payments and you are not charged.

Monthly plans

You can cancel at any time. Cancellation stops future charges and your plan stays active until the end of the period you already paid for. Monthly charges are not refunded for the current period, with one exception: if you are charged for your first paid month and contact us within 7 days of that first charge, we will refund it.

Annual plans

If you contact us within 14 days of an annual charge (first purchase or renewal), we will refund it in full. After that, annual charges are not refunded, and your plan stays active until the end of the paid year.

Our mistakes

If we charge you in error, charge you twice, or a feature you paid for was removed (see the Terms), we will refund the affected amount.

How to ask

Email [ROCK INPUT NEEDED: support email] from the owner's address with your business name. Approved refunds go back to the original card through Stripe, usually within 5 to 10 business days.

Payments between a business and its customers

Deposits and invoice payments your customers make through JobPulse are governed by the refund and cancellation terms of the business they hired, not by this policy. JobPulse does not set or issue those refunds.